PreventionGenetics LLC
  • Marshfield, WI, USA
  • Full Time

The Client Service Representative will serve as the direct point of contact for clients, visitors, vendors, and the general public.  The Client Service Representative will provide clients with an adequate level of service by attending to questions and concerns and serve as a positive representative of the company to ensure client loyalty.  The Client Service Representative will perform a wide range of administrative and office support activities.


Work Schedule: Full time position with weekend hours required. 



  • Process and report (email/fax/mail) all patient test results.
  • Respond to client inquiries.
  • Direct the client to the correct person/department if handling the query is beyond her/his authority.
  • Enter/scan all relevant patient/institutional data into database(s) and ensure accuracy.
  • Maintain and file all patient folders.
  • Notify laboratory personnel of DNA requests and add on tests.
  • Ensure company mailings are sent out in a timely manner.
  • Place catering orders, set-up, serve, and clean-up for company events.
  • Greet and direct all company visitors.


Position Requirements:

  • High school diploma, general education degree or equivalent. Technical school or college coursework preferred.
  • Customer service experience.
  • Experience with Microsoft Office Software is required.
  • Polite, thoughtful and friendly attitude.


  • Competitive Salary.
  • 401k and profit-sharing plan.
  • Paid vacation and holidays.
  • An employee fitness incentive plan.



  • Marshfield, Wisconsin -- ranked fifth best place to live and raise a family in America. (
  • Outstanding public schools and continuous educational opportunities.
  • Affordable housing and world-class health care facilities: St. Joseph's Hospital, Marshfield Medical Research Foundation and Marshfield Clinic.



To Apply: Submit our online employment application located in the careers tab on our website, and attach a brief cover letter, resume, and official college transcripts.


PreventionGenetics is an Equal Opportunity Employer

PreventionGenetics LLC
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